Terms and Conditions
‘OT’ refers to Olive and Thyme Catering ABN: 88 630 364 457’You’, yours etc refers to the customer booking any catering services with OT.‘We, ours, us’ etc refers to OT.
These terms and conditions may be amended by us at any time by updating them on our website. You should review these Terms and Conditions each time you access our website and before placing any order with us. By continuing to use and access our website you agree to be bound by the amended Terms and Conditions. By accepting our quotation or by placing any order after a quotation is provided to you by us, you are deemed to accept these terms and conditions.
All quotations are subject to these terms and conditions, as amended from time to time and are subject to event date availability. Upon acceptance of a quotation by OT, an invoice will be automatically generated for a 50% non-refundable deposit, payable within 3 business days. No event is considered to be confirmed until the deposit has been received in cleared funds by OT.
OT quotations are valid for 5 business days, after which time prices may be subject to change. If prices change due to market prices during the quotation period that impact upon the pricing quoted, OT will advise you upon becoming aware of any change. Menus are subject to change according to seasonal and supplier availability. We will endeavour to alert you to any changes in advance, however where this is not possible some products may be substituted for similar quality ingredients.
The balance of the quotation will be invoiced upon confirmation of numbers within 7 business days prior to the the event. Payment of the balance in full is required within 5 business days of the event, unless otherwise agreed by OT in writing. Delivery of orders will not be made unless payment is received prior to the event in cleared funds. Menus, final numbers and any dietary requirements are to be confirmed 7 days prior to the event. If the final numbers decrease after confirmation has been made, you will be charged at your confirmed numbers.
Payments are to be made by EFT via debit or credit card. All credit card transactions will incur the merchant fees and surcharges will apply, as charged by the applicable issuing financial institution.Minimum order value is $500 inc GST, exclusive of delivery, styling equipment or other ancillary charges. All prices are inclusive of GST, unless otherwise expressly indicated.
Styling Equipment Bond:
A styling fee applies whereby the it is required by the customer. The styling fee is subject to a $200 styling equipment bond, payable in the final invoice. The styling bond is fully refundable within 2 business days from collection of all styling equipment from the event in the condition in which it was provided. Payment for any damage, breakages or lost styling items will be deducted from the styling bond in the absolute discretion of OT. If extra equipment is required for your event, any applicable hire, delivery and pick up fees will be set out in your quotation. Any damage or loss to hire equipment caused by you, your guests, the event venue or venue employees will be charged to you and invoiced after the event.
Delivery charges are dependant on event location and the day of delivery. All delivery charges are payable in addition to the cost of your order and will be provided in your quotation. Delivery is available 7 days per week between 7am and 8 pm week days and 6am to 7pm on week-ends. Delivery further than 40 km from the OT kitchen in Clayton is discretionary. OT will endeavour to deliver on time, however 20 mins should be allowed for traffic conditions. Please ensure delivery access is available at your event location and that any contact mobile telephone number is switched on. If access or contact are not possible at the agreed time of delivery, the order may need to be re-deliverd at a later time, resulting in an additional delivery fee. If delivery is frustrated, OT may cancel delivery in its discretion without prejudice to any additional delivery fees charged to the customer. OT will not be liable for any injury/loss/ and or damage suffered by the client, including damage to a client’s property or venue once olive and thyme personnel have left the place of event. In the event that damage has occurred to a client property or venue, OT must be notified at the time of the damage occurring.
If an event must be cancelled for any reason up to one week prior to the scheduled event, the deposit can be used as a credit for six (6) months from the date of cancellation for any future order placed by the customer with OT. This is inclusive of any cancellations due to Covid19 restrictions. Cancellations (excluding cancellations due to Covid19 lockdowns) within 7 days of the scheduled event will result in forfeiture of the deposit. Cancellations within 48 hours will incur a fee of 100% of the final invoice. Food preparation:
All food is prepared in accordance with the Food Standards Australia Guidelines. The OT kitchen and equipment used may be contain traces of shellfish, nuts, egg, dairy, gluten and other known allergens. OT makes no representations whatsoever in respect of any food prepared by it being allergy free. Although all care is taken by OT to ensure these items are contained, we cannot guarantee that all dietary requirements will be met. Whilst we understand the serious implications of reactions to allergens and will endeavour not to cross contaminate food, OT will not accept responsibility or liability for an adverse reaction to any food supplied by it by any guest. Please inform any of your guests who have serious food allergies that if they are concerned that they will need to bring their own allergen free food to the event or that it must be separately sourced.
The customer indemnifies OT against any responsibility or liability in respect of the allergen requirements or those of its guests and places orders with OT entirely at its own risk. All risk of products delivered by OT to any event venue passes to the customer upon delivery by OT, including but not limited to its presentation, the temperature at which food is served by the customer at the event and the manner in which it is stored after delivery. The customer unconditionally indemnifies and releases OT, its officers, staff and agents from any liability, loss, costs (including legal costs on a full indemnity basis), damages or claims however arising from or related to the products delivered by OT to the event location.